Refund Policy

WEB HOSTING TERMS & CONDITIONS

Breach of our Terms & Conditions may result in account suspension or termination without refund.

  1. Hacking, Denial of Service, Sniffing and Spoofing

Creative Web do not permit any type of hacking, denial of service, distributed denial of service, sniffing, spoofing, password cracking or similar malicious activities to be performed on or by its services. Creative Web will remain the sole arbiter in what constitutes any of these activities. You acknowledge that participation in any of these activities will result in immediate termination without refund. Creative Web may involve law enforcement authorities if we deem necessary.

  1. Spam, Warez, Piracy, Phishing, Gambling, Crypto Currency Mining and Illegal Activities

Creative Web does NOT permit any of its services to be used for illegal purposes. These include but are not limited to spam, unsolicited commercial email, warez hosting, piracy, gambling, crypto currency mining and hacking related activities. We don’t allow collection of user information such as email addresses without the consent of the person identified (phishing). Use of the Services in connection with fraudulent activities Storage or transfer of, or linking to, content that violates trade secrets, copyrights, trademarks, patents, or other intellectual property rights, or contributes to the said violations Storage or transfer of, or linking to, content that is harassing or excessively violent, inciting to hate or violence, or threatening with violence.

Creative Web will remain the sole arbiter in what constitutes any of these illegal activities. You acknowledge that participation in any of these activities will result in immediate termination without refund. We may involve law enforcement authorities if we deem necessary.

  1. Pornography

If Creative Web discovers pornography on any services provided to You, your account will be immediately terminated without refund. If it involves child pornography, your personal details will be passed to law enforcement authorities and we will assist fully with law enforcement authorities around the world to seek charges against You.

  1. Backup restoration

If your account was cancelled or suspended for non-payment and you still need your data to take with you there is a $10 per incident charge for all inquiries regarding previous services and / or support. We generally keep backups available for a period of 30 days after account cancellation, but can provide no guarantees on the actual length of availability of a backup.

  1. Web Hosting Services

Creative Web has strict resource usage restrictions on Web Hosting Services. These are designed to maintain the integrity, security and performance of our web servers. Failure to abide by these restrictions may result in account suspension or termination without refund.

  • No script or piece of software may use 25% or more of system resources for 60 seconds or longer for the Starter, Startup and Basic Hosting Plans. No script or piece of software may use 35% or more of system resources for 60 seconds or longer for the Business Plan.
  • No user may have above 5,000 opened files at any moment (the limit does not apply to overall number of existing files, owned by the user) for the Starter, Startup and Basic Hosting Plans.
  • The number of emails sent from all email accounts at the same domain name cannot be more than 200 per hour for the Starter, Startup and Basic Hosting Plans. The number of emails sent from all email accounts at the same domain name cannot be more than 500 per hour for the Business Plan.
  • Running stand-alone, unattached server side processes/daemons is strictly prohibited
  • Running any type of web spider / indexer (Google Cash / Ad Spy) is strictly prohibited
  • Running any bit-torrent / P2P application is strictly prohibited
  • Running cron scripts with intervals of less than 15 minutes, or setting up more than 5 simultaneous cron jobs is strictly prohibited
  • Running of public file exchange services is strictly prohibited

Disk Usage Provision. Data under your account can not occupy more than 250,000 inodes on disk. Cumulative automatic backups of your data on default local automatic backup storage cannot occupy more than 20 Gigabytes of space. User initiated data backups are intended for download and cannot be stored under user’s home directory longer than 14 days.

  1. Fees, Payment and Refund

As consideration for the products and/or services provided to you by Creative Web, you agree to pay us at the time you order. All fees are due immediately and are non-refundable unless otherwise expressly noted, even if your services are suspended, terminated, or transferred prior to the end of the term of service. Creative Web expressly reserves the right to modify pricing and will provide an advanced notice of changes through email notification and/or notice on its website.

As a limited exception to the foregoing, you may receive a refund within the initial 30 days after sign up if you cancel a web hosting plan.


VPS HOSTING TERMS & CONDITIONS

IMPORTANT NOTICE: All Payments To Creative Web Are Non-Refundable. Creative Web agrees to furnish services to the Subscriber, subject to the following TAC (Terms and Conditions). Use of our Service constitutes acceptance and agreement to Creative Web’s TAC. The Terms and Conditions may be changed from time to time at the discretion of our Company. Subscriber understands that change to the TAC by our Company shall not be grounds for early contract termination or non-payment.

  1. Hacking, Denial of Service, Sniffing and Spoofing

Creative Web do not permit any type of hacking, denial of service, distributed denial of service, sniffing, spoofing, password cracking or similar malicious activities to be performed on or by its services. Creative Web will remain the sole arbiter in what constitutes any of these activities. You acknowledge that participation in any of these activities will result in immediate termination without refund. Creative Web may involve law enforcement authorities if we deem necessary.

  1. Spam, Warez, Piracy, Phishing, Gambling, Crypto Currency Mining and Illegal Activities

Creative Web does NOT permit any of its services to be used for illegal purposes. These include but are not limited to spam, unsolicited commercial email, warez hosting, piracy, gambling, crypto currency mining and hacking related activities. We don’t allow collection of user information such as email addresses without the consent of the person identified (phishing). Use of the Services in connection with fraudulent activities Storage or transfer of, or linking to, content that violates trade secrets, copyrights, trademarks, patents, or other intellectual property rights, or contributes to the said violations Storage or transfer of, or linking to, content that is harassing or excessively violent, inciting to hate or violence, or threatening with violence.

Creative Web will remain the sole arbiter in what constitutes any of these illegal activities. You acknowledge that participation in any of these activities will result in immediate termination without refund. We may involve law enforcement authorities if we deem necessary.

  1. Pornography

If Creative Web discovers pornography on any services provided to You, your account will be immediately terminated. If it involves child pornography, your personal details will be passed to law enforcement authorities and we will assist fully with law enforcement authorities around the world to seek charges against You.

  1. Unmetered Bandwidth & Use of servers for bandwidth intensive purposes

Using our services to host applications that produce high bandwidth usage patterns is prohibited without the prior consent of Creative Web. We don’t allow using the Service to download or transmit torrents and running Plex or similar media server/service. Please contact us before signing up. Failure to contact us may result in your server being rate-limited or turned off.

  1. Tor, VPN or Proxy service

If you are running a Tor, VPN or Proxy service, you are responsible for the sub-users that connect to it. There is no way to tell the difference between abuse from a user and abuse from sub-users, so malicious activity from your sub-users will flag your account. This can lead to us suspending your account and destroying your virtual servers. Because of the risk to your account, we do not recommend running open services where any user can connect. While we do not restrict the software you choose to install, you are responsible for how it is used and how freely available you make the service.

  1. Disruptive Use of Services

The Customer may use, investigate, and modify the operating environment of the Services only within the limits of the user instructions. The Customer may not use the Services in any way that causes security risks to the Service or Creative Web infrastructure, or interferes with the operation of the Services or our infrastructure. For example, Creative Web considers the following actions to be disruptive on the operation of the Services/Creative Web infrastructure:

Intentional or careless use of the Services in excess of a typically expected server load, such as continuously high CPU or I/O use rate.

Intentional or careless use of the Services to host applications that produce high bandwidth usage patterns.

Intentional or careless configuration of servers that enables unauthorized third party access or otherwise lacks adequate security requirements.

  1. Service Level Agreement

Scope

This service level agreement (SLA) is an integral part of the Contract between Creative Web and the Customer.

Service Guarantee

Creative Web will guarantee 99.95% virtual server and network availability to the Customer. The network will be deemed available if Creative Web’s routers and switches are available and responding properly. For all unscheduled interruptions in the provision of the Services, which are due to hardware or telecommunications failures that last longer than 5 minutes, Creative Web shall offer compensation to the Customer.

Scheduled Interruptions

Creative Web will notify the Customer by e-mail or on Creative Web’s website about scheduled interruptions in the provision of the Services at least 24 hours in advance, with the exception of important security updates and patches which Creative Web may deploy without prior notice.

Error Notifications

In case of an interruption in the Services, the Customer has to notify Creative Web by support ticket or email. The interruption is deemed to begin when the failure starts to affect the Customer’s use of the Services, and to end when the failure has been corrected.

Compensation

When a failure in the Services has been corrected, Customer may request compensation via a support ticket. The compensation will be paid to the Customer’s service account in the form of credits and may not be exchanged for cash or other forms of payment.

Amount of Compensation.

The amount of compensation will be as follows:

  • 99.8% – 99.4% uptime = 5% credit
  • 99.3% – 98.9% uptime = 10% credit
  • 98.8% – 98% uptime = 15% credit
  • 97% – 94% uptime = 25% credit
  • Less than 94% uptime = 100% credit

The maximum amount of compensation for an individual interruption is 100% of Creative Web’s charges for the Services during 30 calendar days preceding the interruption.

Sole Remedy

The above-mentioned payment of compensation will be the sole remedy of the Customer for interruptions or other failures in the Services. In case of a disagreement over the amount of the compensation payable to the Customer, Creative Web’s decision on the issue will be binding and final.

Exemptions from Service Guarantee

The following situations will be exempted from Creative Web’s service guarantee:

  • Scheduled interruptions
  • Failures caused by errors in third party software utilized in the Services
  • Failures in products or services which are not included in the Services
  • Failures caused by the Customer’s actions contrary to user instructions or resulting from the Customer’s operating systems or application software used within the Services
  • Violations of Creative Web’s Terms and Conditions
  • Failures due to hostile actions by third parties such as denial-of-service attacks
  • Interruptions resulting from law and public authority enforced activities
  • Customer does not have sufficient pre-paid balance on the Customer’s service account for the use of the Services at the time of the interruption in the Services.
  • No compensation will be payable to the Customer during a free-of-charge trial period.


WEB DEVELOPMENT TERMS & CONDITIONS

Completion

Creative Web and the Customer must work together to complete the project in a timely manner. Creative Web agrees to work expeditiously to complete the project no later than the Launch Date indicated on the Project Timeline (start date depends on the date of acceptance of agreement and the Web Development payment).

Means of Project Delivery

At the start of the project, Creative Web must provide 3 Header layouts to choose from. The templates and layouts below the header are customizable and can easily be changed using the Page Builder so no need to show. Creative Web will make a dummy website in their server to layout and show the features using dummy content wherein the Customer can propose changes. Once the Dummy website is complete, the Customer must provide the real content and images to be uploaded in the website.

Maintenance & Support

Creative Web makes website that is maintenance free since the WordPress CMS, Themes, Plugins and Apps are automatically updating to the latest technology. Furthermore, Creative Web automatically optimizes regularly the database, scripts, CSS and HTML in the Server and CDN to ensure that the website will not be bloated due to continuous revision and upgrade. For any issue that may arise, the Customer can contact Creative Web support.

Legal & License

Creative Web warrants that the functionality contained in the project will meet the Customer requirements and that the operation will be reasonably error-free. In no event will Creative Web be liable to the Customer or any third party for any damages, including any lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate the website, even if the Customer has been advised of the possibility of such damages.

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Copyrights & Trademarks

The Customer represents to Creative Web and unconditionally guarantees that any elements furnished to Creative Web for inclusion in the project are owned by the Customer, or that the Customer has permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend Creative Web and its subcontractors from any claim or suit arising from the use of such elements furnished by the Customer.

Copyright to Project

Creative Web guarantees that all aspects of design and construction of the project will be disclosed to the Customer upon completion, and full code, copyrights and ownership will be the sole property of the Customer. Creative Web retains the right to display graphics and other design elements as examples of its work in its portfolio.

Sole Agreement

The agreement contained in the Contract constitutes the sole agreement between the Customer and Creative Web regarding the project. Any additional work not specified in the contract must be authorized by a written change order. All prices specified in the contract will be honored for three (3) months after both parties sign the contract. Continued services after that time will require a new agreement.

Revision after Website Launch

The Customer may be charged additional fees if it decides to make changes after the Website Launch.

Payment & Refund Policy

The agreement begins with the web development payment indicated in the pricing table. If the Customer halts work and applies for a refund within 4 days, work completed shall be billed at the hourly rate of $20, together with the costs of plugins, applications, etc. already purchased and deducted from the initial payment, the balance of which shall be returned to the Customer. No portion of the initial payment will be refunded unless requested within 4 days of signing the contract.

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