Thank you for shopping at CAREFY Services.

CAREFY protects the Buyer and Vendor against fraudulent transactions to keep online shopping and selling safe and hassle free. CAREFY utilizes an Escrow account which keeps all Payments minimum of 7 days after the Buyer Receive the Goods.

If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on returns and refunds.

The following terms are applicable for any Goods that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to CAREFY Digital Marketing Services, 8927 Batong Malake, Los Baños, Laguna.
  • Goods refer to the service items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to CAREFY Services, accessible from https://service.carefy.ph
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns & Refunds

In order for the Goods to be eligible for a return and refund, please make sure that:

  • The supply of Goods were received in the last 7 days.
  • The supply of Goods are in the original packaging.
  • The supply of Goods have not been received by the Buyer.
  • The supply of Goods were defective, expired and/or damaged on delivery.
  • The supply of Goods are incomplete or missing accessories.
  • The supply of Goods are fake or not genuine.
  • The supply of Goods delivered to the Buyer are materially different from the description provided by the Vendor in the listing of the Goods.
  • The Vendor is not available on the booked time of delivery of the Goods. This is applicable for Bookable Products only.

The following Goods cannot be returned and/or refund:

  • The supply of Goods are exactly as described in the Listing but does not meet the Buyer expectations.
  • The supply of Goods made to Your specifications or clearly personalized.
  • The Buyer suddenly decides that he does not want the supply of the Goods (Change of Mind).
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are after delivery, according to their nature, inseparably mixed with other items.
  • The Buyer is not available on the booked time of delivery of the Goods. This is applicable for Bookable Products only.

The Vendor reserves the right to refuse returns and refunds of any merchandise that does not meet the above return conditions.

Returning Goods

The Buyer is responsible for the risk of returning the Goods to the Vendor. The Buyer should send the Goods at the Vendor’s address. The Vendor cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable delivery service. The Vendor is unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

In the event of an error from the Vendor’s end (i.e – damaged or wrong Goods delivered), the Vendor will bear the Buyer’s return shipping fee.

In the event where both Vendor and Buyer disputing the party liable for the return shipping fee, CAREFY will determine the party liable for the return shipping fee.

Full, Partial & Non Guaranteed Refunds

If the Buyer is unsatisfied with the Purchase and the Goods is eligible for a Refund, the Buyer can apply one of the below Refund modes:

Full Refund is applicable if the Buyer uses the Bank Transfer Payment and the same banking company with our Escrow account.

Partial Refund is applicable if the Buyer uses Money Transfer, PayPal, PayMaya and a different banking company with our Escrow account. We will deduct the 3rd party’s transaction fee on your payment for the Goods.

Non Guaranteed Refund is applicable if the Buyer uses Cash on Delivery because the Vendor receives the Payment. However, we will do everything to ensure you receive a Refund and if not we may hold Withdrawal, close their store, inform authorities, etc. based on the aggravating circumstances.

CAREFY recommends to use Bank Transfer Payment (same banking company with our Escrow account) for expensive, valuable and Not Verified Vendors. For cheap, less valuable and Verified Vendors, you can use any Payment mode you are comfortable with. Ensure you never bypass the platform because most fraudulent transactions happen outside any platform.

Rights of Buyer & Vendor

We recommend that the Buyer and the Vendor to take photo or evidences of proof of Delivery and Acceptance of the Goods as protection for fraudulent transactions. However, the photo or evidences should be used Internally and never to be published Publicly i.e. in Social Media and websites to promote the Business or humiliate the Vendor.

Return & Refund Process

If the Goods Delivered meets the above Conditions for Returns, the Buyer must inform the Vendor and CAREFY Admin. To Request for a Refund, Click Dashboard > Orders > Refund button. Choose Partial or Full Refund. Fill out the Refund Requests Reason.

Order Refund

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The Vendor and Buyer must try to resolve the issue together, fairly and calmly.

The Vendor must answer the Refund Request within 5 days and Failure to do so will Automatically grant the Refund in Favor of the Buyer. To communicate with the Buyer, click Dashboard > Refund > Order ID #. Fill out Add Note, Attachment Name, Attach File, choose Note to customer and Add button.

Refund - Reply to Customer

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The message will be sent to the Customer’s registered email. The Customer must respond to the Vendor whether she agrees on the resolution or not using her registered email.

Email Refund to Customer

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When both the Vendor and the Buyer agrees on the course of action, the Vendor must inform the CAREFY Admin to issue or hold a Refund. Click Dashboard > Refund > Order ID #. Fill out Add Note, Attachment Name, Attach File, Choose Private note and Add button.

Refund - Private Note

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CAREFY Admin will contact both Parties using the Refund form to ensure Agreement of the Resolution before Accepting or Rejecting the Refund.

If the Vendor and the Buyer cannot resolve the issue together, either Party can raise the issue to the CAREFY Admin. Both parties will be given a chance to submit evidences to resolve the issue Fairly. The steps is the same with the above wherein, the Refund form and Emails are used to ensure proper tracking, documentation and resolution of the issue. CAREFY Admin will not process Refund outside the Refund system, i.e. Paypal dispute.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Last updated: March 25, 2021

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